Privacy statement

The party responsible for processing personal data as set out in this privacy statement is:

Personal data we process

Below is an overview of the personal data we process when you use this website or our services, and/or when you provide this data to us.

• First name and surname
• Telephone number
• Email address
• IP address
• Citizen service number (BSN), for correspondence with your insurance company.
• Information about your activity on our website
• Internet browser and device type
• Other personal data that you actively provide, for example by making a booking on this website, in correspondence and by telephone

Special and/or sensitive personal data we process

We do not process any special or sensitive personal data, and we do not intend to collect data about persons under the age of 16. If you believe that we have collected personal data about a minor, please contact us and we will delete this information.

We process your personal data for the following purposes:

• To process and confirm your registration and appointments.
• To call or email you where this is necessary to provide our services.
• To comply with legal obligations.
• To keep visitor statistics for this website.

Automated decision-making

We do not make any decisions based on automated processing.

How long we keep personal data

We do not keep your personal data for longer than necessary. The retention period depends on the purpose for which we collected the data and on any legal obligations to retain it. Please contact us if you have any questions about this.

Sharing personal data with third parties

We do not sell your data to third parties and only share it where this is necessary to perform our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.

Cookies, or similar technologies, that we use

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website. They ensure that the website works properly. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously stored via your browser settings. You can read more about this in the step-by-step guide to deleting cookies (in Dutch) from the Consumentenbond, the Dutch consumers’ association. On this website we use:

• Technical and functional cookies for the operation of this website.
• Analytical cookies from Google Analytics that do not infringe your privacy.

You can find more information in our cookie policy.

Accessing, correcting or deleting your data

You have the right to access, correct or delete your personal data, to withdraw your consent to data processing or to object to our processing of your personal data, and you have the right to data portability. You can send a request to this effect to the email address mentioned above.

To make sure that the request for access was made by you, we ask you to enclose a copy of your proof of identity with your request. To protect your privacy, please black out your passport photo, passport number, citizen service number (BSN) and the strip of numbers at the bottom of the passport on this copy. We will respond to your request as quickly as possible, and in any case within four weeks.

Please note that you can submit a complaint to the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), via this link.

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data is not properly secured, or if there are indications of misuse, please contact us via the email address mentioned above.